Frequently Asked Questions
Everything you need to know about your hardware and tool orders.
What are your standard shipping rates and delivery times?
We offer flat-rate shipping across Canada and the USA. Standard delivery typically takes 3-7 business days depending on your location, with expedited options available at checkout for urgent project needs.
Can I pick up my order in-store at the Mississauga location?
Yes, we offer a 'Buy Online, Pick Up In-Store' option. Once your order is processed, you will receive an email notification confirming that your items are ready for collection at our Mississauga warehouse.
What is your return policy for power tools and hardware?
Items can be returned within 30 days of purchase provided they are in their original, unopened packaging. Please note that some specialized machinery or gas-powered equipment may be subject to specific manufacturer warranty terms.
Do you offer bulk pricing for contractors and commercial accounts?
Absolutely. We provide competitive volume pricing for contractors and industrial businesses. Please contact our sales team directly with your requirements to set up a commercial account.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For in-store pickups, we also accept debit and cash.